Thunder Documentation
Thunder Documentation
Breadcrumbs

High-Rise Router — LED 1,2,5 Are Not ON

The LED state and cable connections for a High-Rise router should be as follows:

TP1002 inside.png
LED 1,5 ON and 2 OFF

  1. Validate that the customer network is connected to Port 2.

  2. Validate the customer internet connection using a laptop.

  3. Validate that the customer network supports a 100 Mbps connection.

LED 1,2,5 OFF

  1. Verify that the High-Rise Supervisor is ON (Troubleshoot)

  2. Check the “PWR” LED located next to the router connectors.

    1. If the LED is OFF:
      The router has no power supply. Verify the connection between the router and the Gateway.

    2. If the LED is ON:
      Call Technical Support at 1-418-476-4802 and request the Router Reset procedure.